Privacy policy

Cuchillas Castillo SL undertakes to process personal data in accordance with the current data protection regulations, in particular Regulation (EU) 2016/679 and Organic Law 3/2018. These rules require information to be provided, among other things, about the controller, the purpose, the legal basis, the recipients, the retention period and the rights of the data subjects.

1. Data Controller

Responsible: Cuchillas Castillo SL
Tax ID: B97253587
Address: Avenida Comarques del País Valencia, 63 - D 3, Pol. Ind. Valencia 2000, 46930 Quart de Poblet, Valencia, Spain
Contact email: info@grupocastillo.es
Telephone: 961 25 53 80

2. What data we process

Through the forms on this website, we may process the following categories of data:

Name
Company
Email address
Telephone
Message or information included by the user in their enquiry

Through the forms on this website, we may process the following categories of data:

Name
Company
Email address
Telephone
Message or information included by the user in their enquiry

Likewise, data derived from browsing may be processed when the user accepts the corresponding cookies.

3. Purposes of the processing

The personal data provided through this website may be processed for the following purposes

Deal with requests for information, enquiries or contact requests.
Manage the pre-contractual or commercial relationship arising from the enquiry made.
Carry out commercial follow-up of the requests received.
Send our own commercial communications related to the products, services and activity of Cuchillas Castillo SL, provided that the user has authorised this by ticking the corresponding box or there is another applicable legitimate basis.
Analyse website usage, measure results and carry out advertising or remarketing actions when the user has given consent through the cookie management system. The AEPD requires consent for non-technical cookies and that the user can accept, reject or configure them.

The personal data provided through this website may be processed for the following purposes

Deal with requests for information, enquiries or contact requests.
Manage the pre-contractual or commercial relationship arising from the enquiry made.
Carry out commercial follow-up of the requests received.
Send our own commercial communications related to the products, services and activity of Cuchillas Castillo SL, provided that the user has authorised this by ticking the corresponding box or there is another applicable legitimate basis.
Analyse website usage, measure results and carry out advertising or remarketing actions when the user has given consent through the cookie management system. The AEPD requires consent for non-technical cookies and that the user can accept, reject or configure them.

4. Legal basis

The legal bases for processing the data are:

The implementation of pre-contractual measures at the request of the data subject, when the user gets in touch to request information or begin a possible business relationship.
The consent of the data subject, when they tick the corresponding box to receive commercial communications or accept non-essential cookies.
Legitimate interest, when applicable for the proper follow-up of professional contacts in a B2B context, always respecting the rights and expectations of the data subject.

The legal bases for processing the data are:

The application of pre-contractual measures at the request of the data subject, when the user contacts us to request information or begin a possible business relationship.
• The data subject’s consent, when they tick the relevant box to receive marketing communications or accept non-essential cookies.
• Legitimate interest, when applicable for the appropriate follow-up of professional contacts in a B2B context, always respecting the data subject’s rights and expectations.

5. Recipients and data processors

As a general rule, the data will not be disclosed to third parties except where required by law.

However, certain providers that provide services to Cuchillas Castillo SL as data processors may have access to the data, such as web hosting, analytics, forms, website technical management, marketing tools or storage providers.

Among the tools and services that may be involved, depending on the website’s technical configuration, are Framer, Google Analytics, Google Tag Manager, Google Ads, Google Search Console and, in the future, Klaviyo.

6. International transfers

Some of the tools used on the website may involve international data transfers, especially when their providers are located outside the European Economic Area. In such cases, Cuchillas Castillo SL will implement the appropriate safeguards required by applicable regulations.

7. Retention period

The data will be retained for as long as necessary to deal with the user's request and, thereafter, for the period necessary to manage any liabilities arising from the relationship or, where applicable, to carry out reasonable commercial follow-up.

When the data are used to send commercial communications, they will be kept for as long as the user does not withdraw their consent or object to such processing.

As a prudent criterion for leads that do not become customers, you can leave this wording as it is. If you want, I can later adjust it to a fixed period, for example 24 months.

8. Rights of data subjects

The data subject may exercise the following rights:

Access
Rectification
Erasure
Objection
Restriction of processing
Data portability, where applicable

The data subject may exercise the following rights:

Access
Rectification
Erasure
Objection
Restriction of processing
Data portability, where applicable

You may also withdraw your consent at any time, without affecting the lawfulness of processing carried out before it is withdrawn. These rights form part of the core of the GDPR and the LOPDGDD framework.

To exercise your rights, you can send a request to info@grupocastillo.es, specifying the right you wish to exercise and properly identifying yourself.

Likewise, if you believe that your rights have not been properly addressed, you may lodge a complaint with the Spanish Data Protection Agency.

9. Mandatory nature of the data

Fields marked as mandatory in the forms must be completed in order to process the user's request. Failure to provide such data may prevent the enquiry from being dealt with properly.

10. Minors

This website is aimed at professionals and businesses. It is not intended for minors.

11. Security

Cuchillas Castillo SL adopts reasonable technical and organisational measures to protect personal data against loss, alteration, unauthorised access or improper processing.